Privacy Policy
At AutoFix Garage, located at 123 Denny Way, Seattle, WA 98109, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information. This policy applies to all information collected through our website, in person, or over the phone. We encourage you to read this Privacy Policy carefully.
Information We Collect
We collect several types of information from and about users, including:
- Personal Information: This includes your name, address, email address, phone number, and other contact details that you provide when you schedule an appointment, request a quote, or contact us for information.
- Vehicle Information: We collect information about your vehicle, such as its make, model, year, VIN, and service history.
- Payment Information: When you pay for our services, we collect your payment information, such as credit card details or other payment method information. This information is processed securely through our payment gateway provider.
- Website Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, pages visited, and the dates and times of your visits. This information is collected through cookies and other tracking technologies.
- Communications: We retain records of your communications with us, including emails, phone calls, and other correspondence.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing Services: To schedule and perform auto repair and maintenance services, process payments, and communicate with you about your service requests.
- Customer Support: To respond to your inquiries, provide customer support, and resolve any issues you may have.
- Marketing: With your consent, we may send you promotional emails about our services, special offers, and other news. You can opt out of receiving marketing communications at any time.
- Improving Our Services: To analyze website usage data and feedback to improve our website, services, and customer experience.
- Legal Compliance: To comply with legal obligations and regulations.
- Personalization: We may use your data to personalize your experience on our website or to recommend services that may be of interest to you.
Data Security
We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online.
- Secure Storage: We store your personal information on secure servers that are protected by firewalls and other security measures.
- Access Controls: We restrict access to your personal information to authorized employees who need it to perform their job duties.
- Regular Audits: We conduct regular security audits to ensure that our security measures are effective.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, marketing providers, and IT support. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
- Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Correction: You have the right to correct any inaccurate or incomplete personal information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
- Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
To exercise any of these rights, please contact us at [email protected] or call us at (206) 555-2345.
Cookie Policy
Our website uses cookies and other tracking technologies to improve your browsing experience and personalize content. For more information about our cookie policy, please visit our Cookies Policy page.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post any changes on our website and update the effective date. Your continued use of our website or services after the effective date constitutes your acceptance of the revised Privacy Policy.
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
AutoFix Garage
Privacy Department
123 Denny Way
Seattle, WA 98109
Email: [email protected]
Phone: (206) 555-2345
This Privacy Policy is effective as of January 1, 2025.